# Shopify WhatsApp AI for orders and order status

Source: https://www.ordstage.com/solutions/shopify-whatsapp-ai

> Connect your Shopify store so the assistant can search your catalogue, place orders and answer “where is my order?” on WhatsApp and web chat.

FOR SHOPIFY STORES

# Shopify WhatsApp AI that answers, sells and tracks orders

Connect your Shopify store. The assistant searches your catalogue, checks variants, places orders and answers “where is my order?” on WhatsApp, Instagram, Messenger and your website chat.

[Get started](https://www.ordstage.com/signup)

[See pricing](https://www.ordstage.com/pricing)

HOW IT WORKS

## In the conversation

1. A shopper asks“Do you have the black hoodie in medium?”
2. The assistant checksIt searches your Shopify catalogue and the variants in stock.
3. The order is placedIt builds the cart and places the order in the chat.
4. After the saleIt looks up order status, or starts a return or cancellation.

## What you get

- Catalogue search and variants from your Shopify store
- Orders placed in the chat
- Order status, returns and cancellations
- WhatsApp campaigns with approved templates
- A team inbox with handover

## Good to know

- Ordstage answers messages, not phone calls.
- Built for messaging channels rather than email support.

## Related

- [AI receptionistAn AI receptionist for WhatsApp, Instagram, Messenger and website chat that answers day and night, books appointments, saves leads and hands over to your team.](https://www.ordstage.com/solutions/ai-receptionist)
- [WhatsApp campaignsSend WhatsApp campaigns with message templates approved by WhatsApp, bring your audience from a spreadsheet, schedule them and answer replies in one inbox.](https://www.ordstage.com/solutions/whatsapp-campaigns)

QUESTIONS

## Questions, answered.

### Can the assistant take Shopify orders on WhatsApp?

Yes. It searches your catalogue, checks variants, builds the cart and places the order in the conversation.

### Can customers check their order status?

Yes. The assistant looks up an order’s status and can start a return or cancellation.

### Do I need a developer?

No. Connect your store and channels without code. Developers can use the API, sandbox and webhooks from the Growth plan.

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### Solutions

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YOUR BUSINESS. YOUR VOICE. YOUR AI.

## Answer every customer. Keep every opportunity.

Set up your assistant from your website, connect your channels, and go live when you’re ready.

[Get started](https://www.ordstage.com/signup)