# AI assistant and team inbox for every channel Source: https://www.ordstage.com/ > Ordstage answers customers on WhatsApp, Instagram, Messenger and your website chat, takes orders, bookings and leads, and gives your team one inbox to step in. AI assistant + team inbox for every channel # Every customer conversation, answered and acted on. Ordstage learns your business from your website, answers customers on WhatsApp, Instagram, Messenger and your website chat, and takes the next step: an order, a booking or a lead. Your team sees everything in one inbox and steps in any time. [Get started](https://www.ordstage.com/signup) [See pricing](https://www.ordstage.com/pricing) Learns from your website Takes orders, bookings and leads Always in your control *Illustration of the Ordstage inbox: the AI assistant books an appointment while the team watches every channel* WORKS WHERE YOUR CUSTOMERS ARE - WhatsApp - Instagram - Messenger - Website chat - Shopify - API & webhooks EVERYTHING IN ONE PLACE ## One platform for every customer conversation. From the first question to the order, the booking or the call back. Here is everything Ordstage does today. - **AI assistant**Answers from your knowledge and takes the next step. - **Team inbox**Every channel in one inbox, with a clean handover. - **Channels & website chat**WhatsApp, Instagram, Messenger and your own website. - **Campaigns & templates**Send WhatsApp campaigns with approved templates. - **Flows**Automate journeys, with AI steps where they help. - **Bookings**Appointments, rooms and tables, booked in the chat. - **Orders, Shopify & restaurants**Take orders, track them and serve your menu. - **Leads**Contact requests captured and kept in one list. - **Reports**See what customers ask and how your team is doing. - **Developer API**API keys, a sandbox and webhooks for your systems. - **Control & billing**Roles for your team and clear, credit-based billing. - **Made for your industry**Shops, clinics, hotels, salons, restaurants and services. AI ASSISTANT ## An assistant that answers, then gets it done. Ordstage learns your products, services and policies from your website and the knowledge you review. It answers in your tone and does the work a good teammate would. - Finds products, builds the cart and places orders in the chat - Checks availability and books appointments, rooms and tables - Saves a lead with contact details when a customer wants to hear from you - Hands the conversation to your team when a person should step in TEAM INBOX & HANDOVER ## One inbox for every conversation. A clean handover. Your team sees every conversation from every channel in one place, with everything the assistant already said. - WhatsApp, Instagram, Messenger and website chat side by side - Assign conversations to a teammate, or to yourself - Take over from the assistant at any moment - Hand back to the assistant when you’re done CHANNELS & WEBSITE CHAT ## Meet customers where they already are. Connect the channels your customers use and add a chat to your website that looks like your brand. - WhatsApp Business, Instagram and Messenger - A website chat with your logo and brand colour, added with one snippet - One assistant and one voice on every channel CAMPAIGNS & WHATSAPP TEMPLATES ## Reach out, not just reply. Send WhatsApp campaigns to the customers you choose, with message templates approved by WhatsApp. - Create templates or start from the template library - Bring your audience from a spreadsheet or Google Sheet - Send now or schedule for later; replies land in the inbox FLOWS ## Automate the journeys you know by heart. Build conversation flows visually: greet, ask, branch and follow up. Add an AI step wherever judgement helps. - Visual builder with triggers, messages and conditions - AI steps that answer from your knowledge inside a flow - Flows without AI never use AI credits BOOKINGS ## Appointments, rooms and tables. Booked in the chat. Customers ask, the assistant checks real availability and books. Built for clinics, hotels, salons and restaurants. - Doctors, stylists, rooms and tables, each with their own availability - Two-way Google Calendar so nobody is booked over a meeting - iCal sync with booking sites such as Booking.com and Airbnb ORDERS, SHOPIFY & RESTAURANT ORDERING ## Take orders where the conversation happens. Connect your Shopify store or your restaurant menu, and let customers order without leaving the chat. - Search the catalogue, check variants and place orders - Look up an order’s status, or start a return or cancellation - Restaurant menus with orders that arrive in your restaurant workspace LEADS ## Never lose a customer who wants to talk. When someone asks for a call back or a quote, the assistant collects their details and saves a lead for your team. - Name, phone or email, and what they’re interested in - Every lead in the Leads tab, with the conversation it came from REPORTS ## Know what customers ask and how you’re doing. Reports for any period you choose: conversations, customers, returning customers and the topics people ask about most. - Conversations per day and by channel - Top topics, classified from customers’ messages - A team report with replies and resolved conversations per person DEVELOPER API & WEBHOOKS ## Connect Ordstage to your own systems. A public API with scoped keys, a sandbox for safe testing and webhooks that tell your systems when something happens. - API keys limited to the scopes you choose - A sandbox with test keys and sample data that never reaches customers - Webhooks with delivery history, and booking availability sync [Read the developer docs](https://www.ordstage.com/docs) CONTROL & TRANSPARENCY ## Your business, your rules. Clear billing. ### You review what it knows The assistant answers from knowledge you review and edit. You set its tone and when your team steps in. ### Roles for your team Owners, admins, managers and members each see and change only what their role allows. ### Credits you can see AI credits and seats are shown on your billing page, and you can top up whenever you need. BUILT FOR YOUR BUSINESS ## Made for the way you sell and serve. - E-commerceAnswer product questions, take orders and check order status, with Shopify connected. - ClinicsBook appointments by doctor and service, and answer patients’ questions day and night. - HotelsAnswer guests and book rooms, kept in step with booking sites through iCal. - SalonsBook services with the right stylist at a time that is really free. - RestaurantsTake orders from your menu and book tables in the same conversation. - SaaS & servicesAnswer prospects, qualify them and save leads for your sales team. LIVE IN THREE STEPS ## You bring the business. We connect the dots. 01 ### Share your website Ordstage turns your products, services and policies into knowledge you review. 02 ### Connect your channels Add WhatsApp, Instagram, Messenger and the website chat. Set your tone, flows and handover rules. 03 ### Go live Your assistant answers and takes action. Your team watches the inbox and steps in when needed. [Explore the process](https://www.ordstage.com/how-it-works) PRICING ## Clear plans. No surprises. Every plan includes the team inbox, the website chat and your channels. You always see what you pay for. - **AI credits** pay for your assistant’s replies and actions. Top up any time. - **Team seats** are included in every plan. Add more as you grow. - **Flows without AI** never use credits. [Get started](https://www.ordstage.com/signup) [See plans and pricing](https://www.ordstage.com/pricing) QUESTIONS ## Good questions. ### What is Ordstage? Ordstage is an AI assistant and team inbox for WhatsApp, Instagram, Messenger and your website chat. The assistant answers customers from your business knowledge and takes actions such as orders, bookings and leads. Your team sees every conversation and can step in at any time. ### How does the assistant learn about my business? Share your website. Ordstage reads it and turns your products, services and policies into knowledge you review and edit before you go live. ### Which channels can I connect? WhatsApp Business, Instagram, Messenger and a website chat you add to your own site with your logo and brand colour. ### Can my team take over a conversation? Yes. Anyone on your team can take over from the assistant in the inbox, assign the conversation to a teammate, and hand it back when they are done. ### Do I need a developer to set it up? No. You can set up the assistant, connect channels and build flows without code. Developers can use the API, sandbox and webhooks to connect your own systems. ### How does pricing work? Plans include AI credits for your assistant’s replies and actions, plus team seats. Flows without AI never use credits, and you can buy more credits any time. See the pricing page for the current plans. Comparing tools? [See how Ordstage compares with Chatbase, WATI, respond.io and other alternatives](https://www.ordstage.com/compare), with every fact sourced. YOUR BUSINESS. YOUR VOICE. YOUR AI. ## Answer every customer. Keep every opportunity. Set up your assistant from your website, connect your channels, and go live when you’re ready. [Get started](https://www.ordstage.com/signup)